FAQ'S

For our United Kingdom customers, the total estimated delivery time is between 5 and 10 business days. This includes 1-3 days for processing and 4-7 days for transit via Royal Mail, EVRI, or DPD.

Yes, we offer complimentary shipping on all orders, with no minimum purchase required.

All orders are dispatched from the United Kingdom, and we deliver to United Kingdom addresses only.

We proudly offer a 30-Day Return Guarantee. You have 30 days from the receipt of your item to request a refund, provided the item is unused and in its original condition.

Yes. We cover the return shipping costs. Once your return is approved, we will provide you with a prepaid shipping label.

Please contact our concierge team at contact@aurumdelondon.com before sending any items back. We will guide you through the process and provide the correct return address.

Once your returned item has been received and inspected, refunds are processed within 10 business days to the original payment method. Your bank or payment provider may need a little longer to show it.

Yes. Just mention it in your return email and we will arrange it. Exchanges are subject to availability.

Once your order is shipped, you will receive an email with a tracking number. You can also use our Order Tracking Page to view live updates.

We accept Visa, Mastercard, American Express, Discover and Diners Club, as well as PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are SSL-encrypted for your security.

We process orders quickly, so please contact us within 2 hours of placing your order if you need to change or cancel it. After that your order will already be in processing. Email us at contact@aurumdelondon.com. If the order has already been dispatched, you may need to follow our return procedure.

You can reach us by email at contact@aurumdelondon.com or by phone on +44 7480 254504.
Hours: Monday to Sunday 8:00am-5:00pm GMT. We aim to respond within 2 hours.